Wahl UK

Terms and Conditions

These terms and conditions were last updated on 7th August 2014.

Use of our website and the sale and purchase of goods or services from the website, by mail order or by telephone are governed by our terms and conditions as set out below.

Wahl (UK) Limited
Sterling House,
Clipper Close,
CT12 5GG


“We” or “Our” means Wahl (UK) Limited (also referred to as Wahl Store). “You” or “Your” means the person accessing, using or ordering products or services from any of our websites, by telephone or by mail order.

By using our mail order facilities, telephone order facilities, or various web sites you agreed to these terms and conditions and accept that such usage shall be governed by English law and subject to the exclusive jurisdiction of the English courts. Nothing in these conditions affects your statutory consumer rights.

1. Prices, description and availability of goods

All prices are shown or quoted in GBP (Pounds Sterling).Goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. If goods are temporarily out of stock we will endeavor to offer you a refund on the item, shipping when it is available, or an alternative product. We take the utmost care to ensure product descriptions, pictures, prices and information are accurate, we do not accept liability for inaccuracies, errors or omissions. Colours may vary.

We can only accept orders from and despatch goods to addresses within the UK, Northern Ireland and Isle of Man.

2. Sales tax

Value Added Tax (VAT) is calculated at the current rate on shipping destination. It is included in the price for orders shipped to the UK including Northern Ireland.

3. Payment methods

All prices are in GBP and are inclusive of VAT. Delivery costs, where applicable, are payable by you as indicated on your invoice. No contract exists between you and Wahl (UK) Limited until we accept the order by taking payment for the goods or service. Payment for goods or services ordered by telephone or internet must be made by one of the following credit or debit cards: Mastercard, Visa (including Delta), Switch or Maestro. Payment by cheque is only accepted for mail order products or services. We do not accept payment by instalment for any items or services. We will not supply products or services until payment is authorised and we reserve the right to verify the identity of the credit card holder. Wahl (UK) Ltd retain the right to decline orders without giving an explanation. If your order is declined or cancelled after the payment has been processed, a refund will be issued. Credit / debit card transactions for orders outside the UK are converted by the card company at their current exchange rates.

4. Delivery

Wahl (UK) Ltd will deliver the order to the specified delivery address. Your order will be automatically dispatched by UK Standard 2nd Class Delivery and will be delivered within 3-5 working days. If there is not enough stock to fulfill your order, a Wahl UK Ltd representative will contact you. We shall not be liable for any direct, indirect or consequential loss, damage, costs or expenses caused by failure to deliver in accordance with the delivery or shipment dates given. If you order more than one product, your order may be despatched separately and may be delivered to you at different times.

The goods or service will be at your risk from the time of delivery. However, ownership of the goods will only pass to you on delivery, provided we have received full payment.

Delivery Costs All orders received online will incur a delivery charge as stated. Orders for finished products, spares or accessories received by telephone or mail will also be subject to our standard delivery charge. If you require your order to be dispatched by 1st Class Delivery you must request this at the time of purchase and pay an increased delivery charge.

5. Returns Policy

We know that you will be pleased with your purchases from The Wahl Store, However, there may be occasions when you will need to return items to us.Please click here to complete our Returns Form.

If your product is DamagedContact our Customer Service Team to advise them of the damage within 48 hours of receipt. Arrangements will be made for the return of the damaged item and a replacement product will be organised.

If your product is Faulty If you suspect a fault with your product please refer to the instruction booklet or check our website as it may be a common problem that is easily resolved. Alternatively please email our Customer Services Department for assistance. If the problem cannot be resolved and the product is confirmed as faulty, the Customer Services Team will offer a replacement. Any products developing a fault within the guarantee period should be returned to our Customer Services Team who will arrange a repair or replacement provided you have proof of purchase and the fault is confirmed by our technicians. When a repair or replacement is provided there will be no extension of the guarantee period.

If your product is lost in transit When a product is despatched but fails to reach the customer, a replacement will be sent at no additional cost, or a full refund (incl. delivery charges) will be offered.

Your right to cancel If you no longer require the product you may return it for a refund or exchange, subject to payment of the transportation charges and provided you:-

  1. Cancel your order within 14 working days of receiving the goods by notifying Wahl (UK) Ltd in writing either by post to the address marked above, for the attention of the Customer Service Department; by email to [email protected]
  2. Have proof of purchase (original receipt, delivery note, etc).
  3. Return the goods to us, with the original packaging to Wahl (UK) Ltd. You will be responsible for returning the goods to us at your own cost.

It is your responsibility to ensure the goods are delivered to us and are not damaged in transit. We suggest that you obtain proof of posting for your own records. Please note that failure to take reasonable care of the goods may deem them unacceptable for return. Any hygiene seals must be intact. If the goods are returned used, you will lose your right to cancel.We will provide an exchange, or refund the full purchase price plus any standard delivery charges paid at the time of ordering to the card originally used for the purchase within 14 days of Wahl UK Ltd receiving the goods. If a product is sold as part of a product combination including free or discounted items, the bundled products must all be returned to Wahl (UK) Ltd. We reserve the right to raise an invoice in respect of any free or discounted products not returned. In addition we have the right to retain any charge paid for services which have already begun or have been completed.

Products supplied in error or incompleteIf you believe you have received an incorrect product please contact our Customer Service Team between 8:00am and 5:00pm Monday to Friday on 01227 74 00 66 or email [email protected] Any return postage for errors will be at Wahl (UK) Ltd’s cost.

Product ReturnsIf you receive a faulty product or wish to cancel an order and do not return the product to us or fail in your statutory duty to take reasonable care of the item, we reserve the right to make a claim against you for breach of your statutory duty.

RefundsRefunds will be issued on the payment method used at the time of purchase. If your product return is due to an error on our part or because it’s damaged or defective, we will refund the initial delivery charges and return carriage costs (either by a pre-paid return label). If you are withdrawing from your purchase within 14 working days and there is no error on our part, we will refund the cost of the item and any delivery charges. We will not refund the costs in returning the item to us, or other services provided to you in connection with your purchase. Payment will be refunded within 14 days of our receipt of the order cancellation notice.

If you have any queries, please contact our Customer Services Department, 8am to 5pm Monday to Friday on 01227 740066 alternatively e-mail us at [email protected]

GuaranteeWe guarantee that our products will be of satisfactory quality within the meaning of the Sale of Goods Act 1994. Details of the guarantee period offered with your product will be specified in the instruction booklet. Please note that blade wear, batteries and other consumables are not covered under the terms of our guarantee.

6. Complaints

Should you have a complaint with the service or product we provide please contact our Customer Service Team by:-

  • E-mail: [email protected]
  • Telephone: 01227 740066 (Our lines are open 08-00am to 5.00pm Monday to Friday)
  • Post: Wahl Store, Herne Bay West Industrial Park, Sea Street, Herne Bay, Kent, CT6 8JZ.

We aim to:-

  • Acknowledge complaints within 5 working days
  • Advise you how long it will take to resolve the complaint
  • Keep you informed throughout the process

7. Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the Wahl Store website are the property of Wahl (UK) Limited. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

8. Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, you can send an e-mail to [email protected]

9. Privacy Statement

This privacy statement applies solely to information collected through this website.

9.1. Information Collection and Use

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 under which we are registered. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your e-mail address
  • For credit / debit card purchases your card details

We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing [email protected] or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.

9.2. Registration and Newsletter

egistration is required to use our website. To speed up future purchases and avoid retyping your details you should register with us and we will store your personal details securely with access protected by a user name and password. We send all new members a welcoming e-mail to verify Username and password. When registering you may opt to receive regular newsletters, marketing information, special offers and website updates from us. If you wish to receive these without ordering please register anyway. If you no longer wish to receive our newsletter or promotional materials you may opt-out of receiving these communications by e-mailing us at [email protected]

9.3. Cookies

A Cookie is a piece of data containing information about the user which may be stored on the user’s hard drive. We do not use persistent Cookies which are stored on your computer, but we do use temporary per session, Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

9.4. Log Files

We use IP addresses to analyse trends, administer the website, track users movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

9.5. Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

9.6. Links to / from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

9.8. Surveys & Contests

From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.

10. Notification of Changes

If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.

11. Legals

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.

These terms and conditions do not affect your statutory rights as a consumer.

Wahl (UK) Limited is a registered in England. Company registration number: 2184515

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Much of the UKs WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Wahl (UK) Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

or example, if a customer bought a new clipper from us we would accept their old clipper and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us (at their cost) within 28 days of purchasing their new item. Customers may however find that it is easier to take their old electrical items to their local “household waste recycling center” where they will be able to dispose of these items free of charge and the items will be removed for recycling.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.